CHRISTOPHER WITTMANN
1628 Estes Dr., Rock Hill, SC 29732
803-328-0599 or 270-562-5955 (cell)
QUALITY OVERVIEW:
· An accomplished, dedicated quality & production manager with 10+ years of experience in world class service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
· Customer-focused, respected team builder/leader; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and company operations policies.
· Certifications Trainer: ISO and internal auditor and trainer, developer of training material, and problem solver. Green Belt for the Six Sigma program, testing and turn around agent. Experienced trainer and producer of training videos and power points used for imparting knowledge for internal and external customers in the area of production and quality. Created customer-focused teams through on-going coaching and motivation.
Key areas expertise in the following:
Quality Management Complaint Handling & Resolution Operations Management
Staff Training/Management Customer Satisfaction Enhancement Front-End Supervision
Sales & Margin Improvement Cost-Reduction Strategies Production Goals
Order Fulfillment Turn Around Experience Program Development
TRAINER'S PROFILE:
An effective coach, motivator, and trainer offering comprehensive experience, coupled with a strong desire to succeed in the areas of training, coaching, and educating. Able to develop a rapport with individuals at all levels. Thorough and well organized in planning and completing projects and excellent capacity for attention to detail. Exceptional communication and interpersonal skills; relates well to a broad spectrum of individuals. An accomplished, dedicated, customer-focused manager, respected team builder and Certifications Trainer. Focused on achieving set goals, while reducing employee turn-over and increasing p roductivity. Outstanding ability to develop positive team with strong work ethic.
Areas of expertise encompass the following:
Student Tutoring/Coaching Classroom Presentation Workload Planning
Motivating/Mentoring Performance Discipline Mentoring/Counseling
Interviewing & Management Staff Interview/Training Conflict Resolution
Developing Training Material Team Building/Developing Employee Retention
Training Program Development Policy/Procedures Development HR Rules/Regulations
SUMMARY OF EXPERIENCE
* Instrumental in enhancing student performance through on-going coaching and mentoring.
* Developed and implemented various training programs that resulted in higher productivity, performance enhancement, and employee retention for internal employees and other companies.
* Provided extensive training to employees on one-on-one basis that increased employee moral, job performance, retention, attendance, and productivity.
* Possess in-depth knowledge in the areas of screening, interviewing, performance evaluations, and qualifying candidates.
* Current knowledge in the areas of government rules and regulations, policy and procedures, and human resources.
* Built quality-oriented, productive team through one-on-one training and motivating.
* Recognized for developing several leadership programs which resulted in several promotions.
* Developed and implemented various training programs that enhanced employees’ performance and reduced employee turn-over.
* Promoted several times within company due to outstanding training and management skills.
CAREER HIGHLIGHTS:
· Won Quality Excellence Award for reducing quality variance by 141%, development of processes for ISO 9001. Received Weyerhaeuser Division Recognition Award.
· Instrumental in enhancing plant performance to top 10% production, and 2nd in RONI.
· Developed training benchmarking (employee’s evaluations process). First plant (Waterloo, IA) to finish 100% employee evaluations.
· Served on special taskforce team, played key roll in turning around under-performing plants. Trained quality manager in four struggling plants, and contributed to significant improvements in customer satisfaction and sales.
· Elevated plants quality-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
· Exemplified the second-to-none quality program Weyerhaeuser Quality Process for which Weyerhaeuser is nationally renowned in all interactions with customers.
· Served on a special taskforce using six sigma to improve skew across the 86 plants. Conducted capability studies across the US, and help to improve some operations speeds by 25%, and reduce skew and improve the capability index from a Cp of .5 to Cp of 1.1.
· Provided in-depth training to staff members and instructors that reduced (plants) setup time over 50%.
· Charlotte, NC: Instrumental in reduced setup times by 25%, lowering Quality variance by 35%, and reducing the time to close a complaint by 50%.
· Successfully lead teams to rewrite Quality System and construct a web site which reduced cost by $3000 per plant, and improved document control.
· Conducted green belt projects which average $25,000+ saving per projects.
PROFESSIONAL EXPERIENCE:
Weyerhaeuser – Supervisor, Quality Manager – Business Quality Manager – Instructor - Weyerhaeuser Technical Education Center
Wisconsin Packaging – Production Manager
Guardian Container - Supervisor
Packaging Corp of America - Supervisor Finishing and Corrugator
Teacher at Bloomington, High School – Industrial Arts
EDUCATION: Working on MBA - University of Phoenix, Charlotte, NC - expected graduation 9/10
Degree: BS in Industrial Arts Education - Indiana State University, Terre Haute, IN - 1977
TRAINING: Attended several seminars and training including Short run SPC and Quality Engineer (CQE),
PTI (Packaging Technical Institute) (Production Manager), Lead Auditor with QMI, Transportation of America Industry, Green Belt, WTEC, and Dimensions of Professional Selling
AFFILIATIONS: Epsilon Pi Tau Honorary Professional Fraternity, Society of Automotive Engineers
Member of American Society for Q. C., TAPPI
